Running Tide Inc (RTI) is committed to excellence in serving all customers including people with disabilities.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities RTI will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available at the following locations: On our website www.runningtide.com.
RTI will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Staff will be trained on Accessible Customer Service within 3 months after being hired.
Training will include:
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way RTI provides goods and services to people with disabilities can provide feedback in the following way(s): use of the contact form on our website www.runningtide.com
All feedback, including complaints, will be handled in the following manner: Reviewed, corrected as need, and follow up supplied to the initial feedback. Customers can expect to hear back in 30 days.
RTI will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s): on our website at www.runningtide.com
Any policy, practice or procedure of RTI that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.