• Privacy Policy

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Personal Information Protection and Electronic Documents Act (PIPEDA)

The underlying philosophy of our Privacy Policy is that Running Tide Inc. is accountable for the protection of personal information collected from clients, contractors, suppliers and employees, AND the fair handling of that information at all times.
PIPEDA requires:

  • That the clear consent of an individual must be obtained before we collect, use or disclose personal information about that individual, except when it is unreasonable to obtain consent or when the information is public knowledge;
  • That we use the acquired information only for the purposes for which we have secured consent;
  • That the information is protected from unauthorized access or use;
  • That we keep the information up to date and correct so as not to make decisions based on wrong information;
  • That the information is destroyed when it is no longer needed for the original purpose; and
  • That Running Tide Inc. implement accountability mechanisms to ensure compliance with all points.

This policy will be applied to all personal information collected, used or disclosed, whether factual or subjective, about an identifiable individual during the course of commercial activities. It is the responsibility of Running Tide Inc. to ensure that those individuals, groups/organizations and/or businesses that have been approved, designated or contracted to act for or on its behalf are aware of and in compliance with the principles set forth in the Privacy Policy of Running Tide Inc.

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Running Tide Inc (RTI) is committed to excellence in serving all customers including people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities RTI will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Facilities include: RTI's Offices

The notice will be made publicly available at the following locations: On our website www.runningtide.com.

Training

RTI will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Staff will be trained on Accessible Customer Service within 3 months after being hired.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard of RTI's plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing RTI's goods and services.

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way RTI provides goods and services to people with disabilities can provide feedback in the following way(s): use of the contact form on our website www.runningtide.com

All feedback, including complaints, will be handled in the following manner: Reviewed, corrected as need, and follow up supplied to the initial feedback. Customers can expect to hear back in 30 days.

Notice of availability

RTI will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s): on our website at www.runningtide.com

Modifications to this or other policies

Any policy, practice or procedure of RTI that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.